Terms and conditions

1. Acceptance of Terms

By creating an account, depositing funds or betting with us, you ("Customer") acknowledge that you have read and agreed to be bound by these Terms and Conditions ("Terms"). If you do not agree, please do not use our services.

2. Definitions

In this document:

• "we" / "us" means Winkingdom Casino;
• "services" refers to the online casino games, betting and related facilities offered on our website or mobile applications;

3. Customer Requirements

To play with us, you must be at least 18 years old (or such higher minimum age required by applicable law), provide valid personal information when requested, and comply with all laws and regulations applicable in your jurisdiction.

4. Account Creation and Management

When creating an account, you are responsible for providing accurate and complete details, maintaining confidentiality of login credentials, and ensuring the security of your device and internet connection.

5. Deposits and Withdrawals

• We accept various payment methods as listed on our website.
• You must comply with all terms associated with each deposit method (e.g., payment processing fees).
• Your first withdrawal may be subject to a 48-hour verification delay for anti-money laundering purposes.
• Please note that some countries or jurisdictions may have specific rules regarding deposits and withdrawals.

6. Betting and Gaming

By participating in our games, you acknowledge that:

• Each game has its own set of rules, which can be found within each individual game window;
• There are inherent risks associated with betting (e.g., losses); and
• All gaming activity is subject to a House Edge or RTP.

7. Odds Accuracy

We strive to ensure that odds displayed accurately reflect the potential outcomes of events; however, we reserve the right to change or remove any market at our discretion without prior notice.

8. Payouts and Winnings

Winning amounts will be paid according to individual game rules and applicable payout structures.All winning transactions are subject to relevant tax laws in your jurisdiction.

9. Bonus Terms

Bonuses, promotions, and special offers ("Offers") have specific terms that must be met; details can be found within each promotion's description or in our Promotions page.

10. Wagering Requirements

To withdraw funds related to bonuses, you must fulfill the specified wagering requirements for such Offer.

11. Irregular Betting Patterns

We reserve the right to identify and address any irregular betting patterns that may compromise fair gaming practices; this includes but is not limited to, instances of suspicious bets or activities associated with other players.

12. Security Measures

To ensure fairness and security:

• We employ strict internal controls for monitoring gaming activity;
• Our games undergo regular external testing by independent auditing firms (e.g., eCOGRA);
• All transactions are processed through secure payment gateways;

13. Complaints and Disputes

In the event of a dispute, you must first contact our Support team.  We reserve the right to resolve complaints in accordance with these Terms.

14. Governing Law and Jurisdiction

These Terms will be governed by and construed in accordance with the laws of Malta.Any disputes arising from or related to your use of our services shall be resolved through binding arbitration according to the Rules of Arbitration.

15. Changes to These Terms

We reserve the right, at any time and without prior notice:

• To modify these Terms;
• To change or remove any feature or part of our services;

By continuing to use our services after such modifications have taken effect, you acknowledge your acceptance of them.

16. Entire Agreement

These Terms constitute the entire agreement between us regarding your use of our services.No amendment to or waiver of these Terms shall be effective unless made in writing by an authorized representative.

17. Invalidity and Severability

If any provision of these Terms is declared invalid, void or unenforceable for any reason:

• Such a declaration will not affect the validity or enforceability of remaining provisions;
• The parties agree to replace such a provision with one that most closely reflects their original intent;